AGENT/AFFILIATE MARKETING TUTORIAL
                                                                                       Please read before beginning 


Q: What is the Affiliate Section

 

A: The affiliate area is where your affiliates log into their account and view their referral stats, generate affiliate links, and view their earnings.

 

Q: How is an potential prospect is tracked?

 

A: When an affiliate promotes your products and services they use a referral URL which typically looks like this:

https://novusqc.com/you-are-now-entering-novus-medplan/?ref=123.  Additionally When a customer clicks this link and lands on your website, the affiliate's ID (123 in the example above) is stored in a cookie, within the customer's browser. If the customer makes a purchase, the affiliate that the customer is tracking is awarded commission on the sale.

 

Q:Is the affiliate tracked across all pages of the site?


A: Absolutely! Since the affiliate's ID is stored in a cookie, the affiliate is tracked across all pages on the site. 

 

Q: How long does the tracking cookie stay in the customer's browser?

 

A: The cookie's expiration is determined by how many days is entered from in this case we input 90 days Note, a user may clear their browser cookies at any time, in which case the affiliate will no longer be tracked. Then the account becomes stale and conversion mostly not going to happen. 

 

Q; If a customer clicks on 2 different affiliate links from 2 different affiliates, which one is saved?


A: The first affiliate link that the customer clicks will store the affiliate's ID in a cookie and it cannot be overridden from the second link unless the cookie expires, or the customer clears their browser cookies and then clicks on the second link.

 

Q: Do you offer support?

 

A; Please send a request to info@novusmedicalgroup.com, and our support staff will get back to you

 

Q: How can I test to if everything is working 


Once you sign up everything works straight out of the box the vast majority of the time, but it is still best to be safe and test for yourself that everything is working as expected. 

 

Step 1: Open you browser and and post the embedded code of the digital ad you want to use and append a referral ID to the end of your website address (e.g. https://novusqc.com/you-are-now-entering-novus-medplan/?ref=1). 

Step 2: Click on the embedded digital ad, then go to a browser and ope in Private or Incognito window and click on Affiliate Navigation Bar “Visits: Note: Make sure you have an active affiliate and user ID in place of 1 in the example above. 

Step 3: Back in your original browser from #1, refresh the visits page and you'll see a visit recorded.

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Q: How do you track visits with cookies?

 

A: Novus uses cookies to track affiliates and visits so referrals can be generated. This article explains why the cookies are important, and how you can see them in your browser when testing the system to check a visit has been created.

 

Q: How Do Cookies Work

A: cookie is a small piece of data which is stored in a user’s web browser when they visit a website. When a customer comes to your website via an affiliate referral link (i.e. yoursite.com/?ref=123), Agent/Affiliate software stores two main browser cookies in order to track the referring affiliate, and the visit.

 

When a customer clicks on an affiliate's referral link, and these cookies are successfully generated, a visit will appear in “Visits” screen. The cookies will then remain in the browser throughout the purchase or conversion process to track the correct affiliate so a referral can be generated for that affiliate. 

 

Here’s how you can find the cookies in popular browsers to check if a visit has been stored correctly: 

Firefox

Follow these steps to view the Affiliate ID cookies in Firefox:

With Firebug

  1. We recommend installing the free Firebug developer extension for Firefox - you can download the extension and follow the installation instructions here: https://getfirebug.com/downloads
  2. Once installed, click on the Firebug icon in your Firefox browser menu, or go to Tools in the top menu bar, select “Web Developer” -> “Firebug" and click "Open Firebug"
  3. Visit your product page or website via the affiliate referral link
  4. Click on the “Cookies” tab - the affwp_ref and affwp_ref_visit_id cookies should be visible there. If the affiliate has created a campaign, the affwp_campaign cookie will also be visible.

Without Firebug

  1. Visit your product page or website via the affiliate referral link
  2. Go to the Tools menu in the top menu bar, scroll down to “Web Developer” -> and click on “Developer Toolbar”. This will display a toolbar at the bottom of your browser window
  3. In the toolbar, type “cookie list” and press Enter/Return on your keyboard - this will display a list of the cookies on your website
  4. Look for the affiliate ID cookie (i.e. affwp_ref=123) and the visit ID cookie (i.e. affwp_ref_visit_id=1). If the affiliate has created a campaign, the affwp_campaign cookie will also be visible.

Chrome

Follow these steps to view the Affiliate ID cookies in Chrome:

  1. Visit the product page or website page via the affiliate referral link
  2. Go to the View menu in the top menu bar
  3. Go to the Developer option
  4. Click on “Developer Tools"
  5. In the “Resources" tab, open the “Cookies” drop-down menu and click on the name of your website - the affwp_ref and affwp_ref_visit_id cookies should be visible there. If the affiliate has created a campaign, the affwp_campaign cookie will also be visible.

Safari

Follow these steps to view the Affiliate ID cookies in Safari:

  1. Visit the product page or website page via the affiliate referral link
  2. Go to the Develop option in the top menu bar
  3. Click on “Show Web Inspector"
  4. In the “Resources” tab click on Cookies in the left navigation menu - the affwp_ref and affwp_ref_visit_id cookies should be visible there. If the affiliate has created a campaign, the affwp_campaign cookie will also be visible.

 

Q: What is my prospects has cleared their browser:

If you feel that one of your customers has cleared their browser of you cookie we have a:“Regression Referral Tracking Method. The cookies will not be visible in the browser, just contact us at info@novusmedicalgroup.com and we can use our “Regression Tool” to get you situated. 

 

Q: I upload a post to Twitter and/or Facebook and the the digital add code is gone.

 

A: Even though FB and Twitter are mili-billion dollar companies they need to generate revenue. If you upload a Novus MedPlan digital ad, post it, those networks will strip out the embedded code. So you will have to enter Bit.ly url in the comment section above the digital ad, it is below:

http://bit.ly/2cCXkqe.

 

Q: Reports Overview

 

This article details each section of the Reports features built into Agent/Affiliate software.

Agent/Affiliate software reports offer a wide range of data, and you can view graphs of referrals over time, easily seeing your site’s affiliate marketing performance, as well as a detailed breakdown of how well a specific affiliate is performing.

The reports section is divided into 3 tabs; Referrals, Visits and Affiliate Registrations. Each section is detailed below.

For each graph, the graph can be filtered to show:

  • Today
  • Yesterday
  • This Week
  • Last Week
  • This Month
  • This Quarter
  • Last Quarter
  • This Year
  • Last Year
  • Custom – Select your own date range

Q: What are the main Reports sections available within Agent/Affiliate section:

 

Visits

Agent/Affiliate software also records visits, which are visits to your site which are made using a cookies, but do not necessarily convert into a referral. The available data for visits are:

  • Number of visits
  • Successful Conversions
  • Conversion Rate

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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